Frequently Asked Questions
Everything You Need to Know About Your Split Night Out Experience
- 01
Where is my confirmation email?
Sometimes our emails will end up in your junk/spam folder - please be sure to check there.
How far in advance should I book?
We always recommend booking as soon as possible! Especially in our peak season of July/August, our parties will fill up several days in advance. So don’t miss out and be sure to book early.
What does “waitlist” mean?
Waitlist means that our party is at capacity and you cannot book. We suggest you look at another date if your planned party date is full. However, if you are not available on any other party days, feel free to reach out and we can let you know if we have space open up.
Do you accept walk-ins?
It is a bit risky, but sometimes we have additional space for walk-ins if we have last minute cancellations or no shows. We strongly suggest booking online before, but we can accommodate walk-ins if space allows. Our check-in process runs 8PM - 9PM at InBOX Bar, so this is where you would need to go.
- 02
When and where do we meet for the party?
We meet at InBOX Bar at 9:30pm for check in. Just head up the stairs and one of our team members will greet you! Here you can grab a drink, meet fellow party goers, pay the rest of your balance, and take your welcome shot before heading to the boat.
Can I pay by credit card?
Yes, we accept credit card. It is recommended to bring cash in the case that internet or service is down.
When do we head to the boat?
We leave InBOX Bar at 10:30pm, depending on how fast our check in process is going. Our boat is a short walk from the bar.
- 03
When do we return to Split?
We return to Split’s port around 11:50-12:00 am.
Are there bathrooms available?
Yes, we have two onboard bathrooms for you to use.
Can we bring our luggage to the boat?
If you have hand luggage-sized bags, we can place them in our cabin. We just ask that you don’t bring any checked luggage size bags since those will not fit. Any bags that you will be needing throughout the day (snacks, drinks, etc) can stay with you.
Do you serve drinks or food?
We only serve drinks! No outside drinks allowed, we accept cards
Where does the boat go?
We do a panoramic cruise around split.
- 04
Are changes and cancellations free of charge?
*Please keep in mind that this event typically sells out days in advance.
Due to limited seating, we request that you cancel at least 72 hours before the event.
You may cancel by whatsapp/phone +385953850806, or email hey@splitnightout.com, Add your full name and booking date.
- Cancellations made 7 days or more in advance of the event date, will receive a 100% refund. 🤑
- Changes to your reservation are free of charge. Just keep in mind that this event sells out, therefore without sufficient notice we may be unable to move you to your desired date. We will always do our best to accommodate your needs.
- You may change your reservation up to 72 hours before the event.
- Full refunds will be provided for cancellations made over one week in advance. For cancellations made over 72 hours in advance, a 50% refund will be provided. No refunds will be given for cancellations made less than 72 hours in advance.
Note: There is a refund processing fee (starting at 1€ per person)
- 05
Yes! Our trained security staff are here to ensure everyone has a safe and fun time. They are dedicated to preventing any harassment, dangerous behavior, or anything that could harm you or others. Remember all our staff is here to help, so if you need anything, don't hesitate to ask. Additionally, the boat has CCTV cameras for added security and theft prevention.
- 06
Bringing your own drinks is not allowed for safety reasons, but we've got you covered! Our well-stocked bar offers a variety of drinks to satisfy any cravings, for your convenience you can bring your own food, but we do sell snacks. We accept both cash and card payments at the bar.